Shipping & Returns

Shipping Policy

At HeySa Everyday I strive to deliver your order as soon as possible. Below you will find all the details about our shipping process:

Shipping Locations

  • I ship worldwide from Belgium.
  • Customers within Europe can benefit from faster delivery times and lower shipping costs.

Postage costs

  • Belgium: €4.95 (free shipping on orders over €50).
  • Europe: From €7.95, depending on destination (free shipping on orders over €100).
  • Outside Europe: Rates will be calculated at checkout.
    Processing time
  • Orders are processed within 1-3 business days.
  • Once your order has been shipped, you will receive a tracking number via email.
    Delivery times
  • Belgium: 1-3 working days after dispatch.
  • Europe: 3-7 business days after dispatch.
  • International: 7-15 business days depending on destination.

Please note: Delivery times may vary during busy periods or due to unforeseen circumstances.

Damage or loss during shipping

I package your crystals with care to prevent damage during shipping. If your order arrives damaged, please contact me within 48 hours at heysacrystals@gmail.com. Make sure to include photos of the damage and the packaging.

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Return Policy

I hope you are happy with your purchase! However, if you change your mind, you can return your order.

Returns conditions

  • Return requests must be submitted within 14 days of receiving your order.
  • Products must be unused, undamaged and in original condition.

Non-returnable items

  • Opened or damaged products.
  • Custom made or personalized items.
  • Crystal Confetti or other composite bundles.

Returning a product

  • Please contact me at heysacrystals@gmail.com with your order number and reason for return.
  • I will give you instructions and the return address.
  • Please pack the item well and return it at your own expense.

Refunds

  • Once I have received and inspected your return, the purchase amount will be refunded within 7 working days.
  • Shipping costs are non-refundable unless the return is due to our error.
  • Swap

Want to exchange your item? Send an email to heysacrystals@gmail.com and I'll be happy to help you!